Augment AI - [Deepgram API] Elevated Batch and Streaming STT Error Rates – Incident details

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[Deepgram API] Elevated Batch and Streaming STT Error Rates

ResolvedDegraded performance3 hours 39 minutes

Affected

Deepgram (transcription)

Degraded performance from 2:30 PM to 3:21 PM, Operational from 3:21 PM to 6:10 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    An ISP network failure resulted in poor performance along one network path, resulting in degraded performance that primarily affected STT traffic. All network traffic is now routed through a high quality network path and services have recovered. We are actively monitoring.

  • InvestigatingUTC

    We are currently investigating an issue where batch and streaming STT requests have degraded performance.