Augment AI - [Deepgram API] Elevated Batch Error Rates: 400 error code responses – Incident details

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[Deepgram API] Elevated Batch Error Rates: 400 error code responses

ResolvedDegraded performance23 hours 7 minutes

Affected

Deepgram (transcription)

Degraded performance from 2:00 PM to 3:57 PM, Operational from 3:57 PM to 4:03 PM, Partial outage from 4:03 PM to 4:34 PM, Operational from 4:34 PM to 1:08 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and traffic has returned to normal. We are monitoring the results.

  • InvestigatingUTC

    We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds.