Augment AI - 400 errors with PreRecorded STT ("REMOTE_CONTENT_ERROR" / "failed to return valid data") when passing a URL – Incident details

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400 errors with PreRecorded STT ("REMOTE_CONTENT_ERROR" / "failed to return valid data") when passing a URL

ResolvedDegraded performance6 hours 12 minutes

Affected

Deepgram (transcription)

Degraded performance from 1:35 PM to 7:47 PM

  • ResolvedUTC

    The issue was resolved at 19:47 UTC.

  • IdentifiedUTC

    Between the hours of 13:35 UTC - 19:47 UTC we noticed an increase in 400 errors returned on PreRecorded STT requests where the payload was a URL. They were transient errors, retrying the request was the recommended course of action and would typically result in a successful transcription.