Elevated error rates with the invalid_prompt error code

Resolved

Degraded performance

Started about 1 month agoJuly 29, 2026Lasted about 1 hourJuly 29, 202612:552:20 AMUTC

Affected

OpenAI (AI fallback)

Updates

Resolved
July 29, 2026 at 2:20 AMUTC
Resolved
July 29, 2026 at 2:20 AMUTC
All impacted services have now fully recovered.
Monitoring
July 29, 2026 at 1:39 AMUTC
Monitoring
July 29, 2026 at 1:39 AMUTC
We have applied the mitigation and are monitoring the recovery.
Investigating
July 29, 2026 at 12:55 AMUTC
Investigating
July 29, 2026 at 12:55 AMUTC
We are investigating the issue for the listed services.

Augment - Elevated error rates with the invalid_prompt error code – Incident details