Augment AI - Intermittent Trial Unit Errors for Verify 'Try it out' Feature – Incident details

All systems operational

Intermittent Trial Unit Errors for Verify 'Try it out' Feature

Resolved
Degraded performance
Started 26 days agoLasted 1 hour 24 minutes

Affected

Twilio (phone verification)

Operational from 11:51 PM to 12:00 AM, Degraded performance from 12:00 AM to 1:15 AM, Operational from 1:15 AM to 1:16 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

  • Update
    UTC
    Update

    This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

  • Monitoring
    UTC
    Monitoring

    Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  • Update
    UTC
    Update

    We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.