Augment - 400 errors with PreRecorded STT ("REMOTE_CONTENT_ERROR" / "failed to return valid data") when passing a URL – Incident details

All systems operational

400 errors with PreRecorded STT ("REMOTE_CONTENT_ERROR" / "failed to return valid data") when passing a URL

Resolved
Degraded performance
Started 3 months agoLasted about 6 hours

Affected

Deepgram (transcription)

Degraded performance from 1:35 PM to 7:47 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue was resolved at 19:47 UTC.

  • Identified
    UTC
    Identified

    Between the hours of 13:35 UTC - 19:47 UTC we noticed an increase in 400 errors returned on PreRecorded STT requests where the payload was a URL. They were transient errors, retrying the request was the recommended course of action and would typically result in a successful transcription.