Augment AI - Elevated errors for GPT-5.6 Sol on the API – Incident details

All systems operational

Elevated errors for GPT-5.6 Sol on the API

Resolved
Degraded performance
Started about 1 month agoLasted 2 hours 13 minutes

Affected

OpenAI (AI fallback)

Degraded performance from 9:08 AM to 11:21 AM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic.
    We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.