Augment AI - Elevated Latency and Errors for Batch STT (US) – Incident details

Elevated Latency and Errors for Batch STT (US)

Resolved
Degraded performance
Started 23 days ago

Affected

Deepgram (transcription)

Degraded performance from 5:40 PM to 9:54 PM, Operational from 9:54 PM to 5:53 PM

Updates
  • Resolved
    UTC
    Resolved

    An issue affecting some of our pre-recorded transcription servers slowed request processing. As requests took longer to complete, some customers saw elevated latency or received 429 errors. We identified and mitigated the issue, service has returned to normal.

  • Investigating
    UTC
    Investigating

    We are investigating elevated latency and 429 errors affecting some pre-recorded (batch) STT requests.