Augment AI - Issues with internal intelligence outputs – Incident details

All systems operational

Issues with internal intelligence outputs

Resolved
Partial outage 13 %
Started 8 days agoLasted 18 hours 9 minutes

Affected

Background processing

Partial outage from 12:37 AM to 6:22 PM, Degraded performance from 6:22 PM to 6:46 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    The issue has been resolved, and the backlog of intelligence output generations is being processed.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We've found the cause of the failures affecting automatically generated call plans, call outputs, follow-up emails, opportunity win plans, account plans, and briefing documents. Workflows built in the workflow builder aren't affected. A fix has been completed and is being deployed. Once it's live, we'll regenerate the outputs that failed and post another update.

  • Identified
    UTC
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating the issue.